Delete your BaseClik account
Last updated 1 October 2026
In the app
- Open the BaseClik app and go to Account.
- Tap Delete my account, enter your PIN, and confirm.
On the website
- Sign in and open Account.
- At the bottom, choose Delete my account, enter your PIN, and confirm.
Cannot sign in?
Email privacy@baseclik.com from the number or email on your account, and we delete it within 30 days after confirming it is you.
What is deleted
- Your name, mobile number, email address and PIN.
- Your saved mobile money numbers, alert choices, notifications and profile photo.
- For hosts: your Ghana Card photo and number, selfie, internet bill, legal name and spot photos. Your payout account keeps only its last 4 digits, next to past payouts.
- You are signed out on every device. Your number can be used for a new account later.
What we keep
- Records of payments and passes, without your name or number, for as long as tax and accounting rules require (usually six years).
- For hosts: earnings not yet paid out are paid first. Your spot is removed from the map straight away.