BaseClik support
Last updated 1 October 2026
We help with passes, payments, refunds, your account and hosting.
Contact us
- Email support@baseclik.com
To help us find your payment quickly, include the phone number on your account and the payment reference from your receipt.
Common questions
I paid but I am not online. Most payments go through within a minute. If your pass does not start, contact us with your payment reference and we sort it out. You can see every pass and receipt in the app under Passes.
I forgot my PIN. On the sign in screen choose Forgot PIN, or use this page. We send a code to your phone number.
My pass ended early or the internet is slow. Contact us with the spot name and the time. We check the gateway report and help, including a refund where our terms allow it.
I want to become a host. Create an account in the app and choose Become a host under Account. We check your details before your spot starts selling.