Privacy policy

This policy explains what BaseClik collects when you use our website, our app and BaseClik WiFi, why we collect it, and the choices you have. BaseClik is operated from Accra, Ghana, and follows the Data Protection Act, 2012 (Act 843).

What we collect

• Your account: name, mobile number, an optional email address, and your PIN, which we store only as a scrambled code that cannot be turned back into the PIN.
• Payments: the mobile money numbers you save, and the result of each payment. Payments are handled by Paystack. We never see or store your mobile money PIN or card number.
• Passes and WiFi use: which passes you bought, when they started and ended, how much data they used, and a device code that lets our gateway recognise your phone at a spot.
• Location: the app uses your location on your phone to show spots near you and give directions. We do not send it to our servers or keep a history of where you have been. You can turn it off in your phone settings at any time.
• Hosts only: your Ghana Card number, a photo of the card and of you, details and a bill for your internet plan, your spot location, and your payout account. The card number and photos are encrypted and only our review team can open them.
• Notifications: if you allow them, a code from your phone that lets us send alerts to it, and the alerts we sent you. The code is removed when you sign out.
• Ratings: the stars you give a spot after using it. Other people see only the average, never who rated.
• Camera: hosts use it in the app to scan the QR code on their gateway, and anyone can use it for a profile photo. Scans are read on the phone; only photos you choose to save are sent to us.
• Support: messages you send us and notes our team keeps to help you.

What we do not do

We do not sell your information. We do not look at the websites you visit or the content of your browsing: your internet traffic goes from the gateway straight to the host's internet connection, not through BaseClik.

Why we use it

• To run your account, sell and deliver passes, and send receipts and alerts you choose.
• To pay hosts their share, check hosts before they go live, and keep customers safe.
• To stop fraud and misuse, answer support requests, and meet tax and legal duties.

Who we share it with

• Paystack, to take payments and send host payouts.
• Our SMS provider, to send sign in codes, receipts and alerts.
• Expo, and Google or Apple, to deliver phone notifications. They receive the alert text and the code for your phone, nothing else.
• The host of a spot you use sees a shortened version of your name and your device while you are online there, never your phone number.
• Authorities, only when Ghanaian law requires it.

How long we keep it

We keep your account while you use it. When you delete it, your personal details, notifications and, for hosts, identity papers are erased. Payment and pass records are kept for as long as tax and accounting rules require, usually six years, even after you delete your account, but without your name or number attached. Old sign in records, text message copies, device codes of phones not seen for six months, read notifications and the papers of host applications we turned down are deleted automatically on a set schedule.

Your choices

• Change your name, saved numbers and alerts on the Account page in the app or on the website. Turn phone notifications off under Notifications in the app, or in your phone settings.
• Ask for a copy of your information, or ask us to correct it, by contacting support.
• Delete your account at any time in the app or on the website. See how to delete your account.

Security

PINs are scrambled, sensitive host documents are encrypted, and every staff action on your account is recorded in an audit log.

Children

BaseClik is not meant for children under 13, and we do not knowingly create accounts for them.

Contact

Questions about your privacy: email privacy@baseclik.com.